To increase their level of service and comply with the demands of the loan sector, this Mexican institution took on the challenge of improving their services and understanding their customers' needs.
Dynamics 365 and Rhino Financial Services Framework were the solution: through the interaction with various systems (including core and developed in-house), alongside modifications in information flows, the goal was attained by centering its operation and services in the customer, achieving a better interaction.
We also put in place a scoring system for every user to keep the quality of the data, which has helped our client with regulatory compliance, resulting in a more efficient operation.
Now the institution stands out in the market by offering differentiated loans thanks to the timely analysis of each customer's needs.
Solution: Rhino Financial Services Framework
Industry: Financial and Loans